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DELIVERIES, can I book a holiday online?
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Yes!
No more need to leave a note on the doorstep, just login to your account and ADD your holiday dates. All dates are inclusive.
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DELIVERIES, Can I change my standing order online?
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Yes!
Once you have registerd your order will be displayed on our site, you will then have the option to add remove or make change's to your order. All changes to you order will take effect from the following Monday, If you would like to make a "one off" addition to your daily order please use the "Shop & Drop" facility.
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DELIVERIES, What days do you deliver?
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We deliver 5 days a week, there being no delivers on Thursday & Sunday
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DELIVERIES, What time can I expect my deliveries?
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99% of all deliveries are made before 8.00a.m.
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ORGANICS, How far in advance do I need to place my organic Vegetables order?
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As all our produce is picked and packed to order, you need to place your order by 8am Monday to be delivered the following friday.
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ORGANICS, What days do you deliver organic produce?
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All organic vegetable produce is delivered on friday morning.
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PAYMENTS, Can I Be sure that this is a totally secure site?
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Our site uses a 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
Need more reassurance https://www.paypal.com/en_GB/m/demo/demo_consumer/demovideo.html
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PAYMENTS, Can I pay by Direct Debit or BACS
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No,
We only offer on-line payments, in addition to normal payments direct to your rounds-man.
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PAYMENTS, Can I pay My bill on-line & What will it cost me?
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All customers can register to pay there bill on-line. This is a totally free service,
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PAYMENTS, Do I have to have a pay pal account to make an online payment?
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No!
Payments can be made using all Major Debit & Credit cards just select the sage option below no registration is needed.
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PAYMENTS, I have just registered to pay on-line but I am not able to see my bill due?
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You will need to allow the system to update all details, This can take up to 24HRS this only occurs when you register for the first time, after this your details will be updated daily.
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PAYMENTS, My card is no longer accepted by paypal
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If you use the same card approximately 5 times or more without storing your card details with PayPal that card is then “locked out” the only way this card can be used again is by registering it with PayPal. If you do not wish to do this you will need to use an alternative card. This is a security mesure by paypal to protect you as a consumer. Although this problem is quite rare we are aware this is a issue for some customers. We are currently having a alternative payment gateway added to our payment page to overcome this problem, we hope to have this completed by EARLY JULY 2010.
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PAYMENTS, We do not wish to pay on-line, but I would like to manage my account online!
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No problem, your roundsman can call fortnightly, or monthly to collect payment, or a bill can be left and payment sent through the post.
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