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DELIVERIES, can I book a holiday online?
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Yes!
No more need to leave a note on the doorstep, just login to your account and ADD your holiday dates. All dates are inclusive.
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DELIVERIES, Can I change my standing order online?
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Yes!
Once you have registerd your order will be displayed on our site, you will then have the option to add remove or make change's to your order. All changes to you order will take effect from the following Monday, If you would like to make a "one off" addition to your daily order please use the "Shop & Drop" facility.
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DELIVERIES, What days do you deliver?
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We deliver 5 days a week, there being no delivers on Thursday & Sunday
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DELIVERIES, What time can I expect my deliveries?
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99% of all deliveries are made before 7.30a.m.
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ELECTRONIC BILLING
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We will send you a detailed weekly bill to your registered email address at the end of each week, this will display the current weeks sales and the balance brought forward. Should you decide that you do not want this sent every week or Month you can make the change on your profile page.
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You will then have the choice of stopping the bills all together or switching from weekly to monthly.
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FORGOTTEN username or password
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On the login member’s login page, click on the button saying forgot password.
Enter your email address and click entry this will send an automated email to your email account with your user name and password reminder.
If you don’t get this email straight away please check your junk or spam folder, lots of service providers will automatically send any automated email direct to your junk/spam folder
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ORGANICS, How far in advance do I need to place my organic Vegetables order?
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As all our produce is picked and packed to order, you need to place your order by 8am Monday to be delivered the following friday.
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ORGANICS, What days do you deliver organic produce?
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All organic vegetable produce is delivered on friday morning.
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PAYMENTS, Can I Be sure that this is a totally secure site?
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Our site uses a 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
Need more reassurance https://www.paypal.com/en_GB/m/demo/demo_consumer/demovideo.html
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PAYMENTS, Can I pay by Direct Debit or BACS
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No,
We only offer on-line payments, in addition to normal payments direct to your rounds-man.
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PAYMENTS, Can I pay My bill on-line & What will it cost me?
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All customers can register to pay there bill on-line. This is a totally free service,
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PAYMENTS, Do I have to have a pay pal account to make an online payment?
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No!
Payments can be made using all Major Debit & Credit cards just select the sage option below no registration is needed.
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PAYMENTS, I have just registered to pay on-line but I am not able to see my bill due?
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You will need to allow the system to update all details, This can take up to 24HRS this only occurs when you register for the first time, after this your details will be updated daily.
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PAYMENTS, My card is no longer accepted by paypal
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An alternative payment option is now available please select the SAGE PAY button, when you are prestented with the payment options page. A pre filled form with your account details will be presented. Once you have entered your card details your payment will be confirmed, NO details are stored on our site.
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PAYMENTS, We do not wish to pay on-line, but I would like to manage my account online!
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No problem, your roundsman can call fortnightly, or monthly to collect payment, or a bill can be left and payment sent through the post.
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